Welcome to Walker Kia

Friendly staff, worked with my budget, low inventory, check engine light and error messages came on a 2027 with 16 miles on it

Brandon was excellent. We arrived that morning and drove away in a 2026 Kia Carnival in the early afternoon. Everything was quick and very customer satisfaction oriented. Will definitely be back to see Brandon Major again.

Mark Holmes was the best salesman I have ever dealt with when buying a car. Loved the service.

This is our second time purchasing from Walker Kia, but this time was EXTREMELY special. Savanna Setliff, also known as Savy, was sooooo amazing. She ensured that she would take care of us, and she did just that. She was knowledgeable, patient, understanding, and enthusiastic. She is GREAT with people and I believe that is her purpose, to help others. Brandon was also amazing, he assisted us when Savy was out but communicated with her every step of the way. If you are in need of a new vehicle, please go see my people at Walker Kia. They are going ... Read More

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Google - Sep 25, 2026

This is our second time purchasing from Walker Kia, but this time was EXTREMELY special. Savanna Setliff, also known as Savy, was sooooo amazing. She ensured that she would take care of us, and she did just that. She was knowledgeable, patient, understanding, and enthusiastic. She is GREAT with people and I believe that is her purpose, to help others. Brandon was also amazing, he assisted us when Savy was out but communicated with her every step of the way. If you are in need of a new vehicle, please go see my people at Walker Kia. They are going to make sure you are taken care of, especially Savy!

I had the pleasure of working with Nora in service. She was prompt in providing the information I needed for the customer's warranty. She is organized, polite, and knowledgeable. I would recommend Nora for your Kia needs.

Ms. April was very nice and professional and explained everything to me regarding the car. I highly recommend her for anyone shopping for a new car.

Exceptional service from start to finish! The waiting area was clean, comfortable, and very work-friendly. I was able to get some work done while my vehicle was being serviced, which was incredibly convenient. Everyone was friendly and professional, and the whole experience was easy and stress-free. I’ll definitely be coming here for all of my vehicle’s service needs from now on. Highly recommend!

We leased a Sorento with Robin and Mona, they were truly exceptional and had everything outlined perfectly. Wherever you're located, make the drive to Walker to make sure you're working with reputable people.

Wyatt was so patient with all my questions and concerns.They were so accommodating to my schedule. They brought me to work and picked me up after when my car was done. They were all so helpful and great!!

I had a wonderful experience with Walker Kia! From start to finish, everyone was extremely friendly, helpful, and made the entire car-buying process easy and stress-free. Brandon Major and Mrs Sissy worked with me and got me a great deal on my new car, and I couldn’t be happier with my purchase! It’s hard to find a dealership where you truly feel like they care about their customers, but Walker Kia definitely made me feel that way. I highly recommend them to anyone looking for a new vehicle. Great people, great service, and a great deal! Thank you, ... Read More

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Google - Aug 24, 2026

I had a wonderful experience with Walker Kia! From start to finish, everyone was extremely friendly, helpful, and made the entire car-buying process easy and stress-free. Brandon Major and Mrs Sissy worked with me and got me a great deal on my new car, and I couldn’t be happier with my purchase! It’s hard to find a dealership where you truly feel like they care about their customers, but Walker Kia definitely made me feel that way. I highly recommend them to anyone looking for a new vehicle. Great people, great service, and a great deal! Thank you, Walker Kia! ❤️🚗

Great service and value. Brad met all of our expectations.

Easy and comfortable process.

Great experience with Brad Racine!

Ms. April was very professional, fast, and even spiritual throughout the entire process. From the moment I contacted her, I never had to second-guess anything about the car. She was very helpful, answered all my questions, and made me feel comfortable and confident in my decision. I got my car within just two days of talking to her, and she even brought it to my job. She made the entire experience smooth, quick, stress-free, and truly special. I’m very grateful for how professional, caring, and genuine she was.

Always a great experience at Walker Kia 💖

Brandon Major, Sissy Ross and MJ took such great care of me! I had this entire dream team to myself, acting in my best interest in their own ways. You will not find this sense of peace at any other dealership. The experience they gave me is unmatched. Their authenticity cannot be mimicked! Go here! 10 stars.

Amazing experience buying a car… was sooo easy! Love my new Kia!

Everything went well

Everyone at Kia is so kind and do their job wow a shout out to Tandy for looking out for my best interest Brandon for always giving me a hug and smiles from everyone. Thank you kia!!

From beginning to the end Mrs. April at Kia Walker met all expectations with my wife and I on assisting us with purchasing a new vehicle. She was very kind and patient with us and respected every decision we made.

Estimated repair time was accurate and repairs done well

Amazing and over the top

Very friendly and prompt service. Wyatt was very helpful and explained what my service entailed. Will definitely return to this dealership!

The service and the staff is outstanding! Thank you, Walker KIA!!❤️

I had a tire mess up on my daughters k5 and Mrs Nora in service took care of us . Filed the claim through our tire and wheel warranty and everything.

I call over 10 times no one never answers the phone u leave a voicemail in they failed to call me back

Very nice customer waiting area. Efficient service with use of digital tools to check the inspection, billing and job order you can approve or forego making it hassle free. They have online appointment you can adjust anytime

Great staff with great service 10/10

They made me feel right at home. I got very emotional because it's my first one to ever get on my own. They stayed late. Willing to help and experience. I'll never forget. Thank you Brandon. Anybody looking for a Kia go there? He'll take care of you ❤️

Fast and efficient. Nora was great! Very professional and nice. Answered all my questions with a smile. Will for sure be back

I took my Niro in for a warning with the Hybrid System. Wyatt in the service department assisted me and was very professional throughout the whole experience. Any time I had a question, if he didn't know it, he took the time to find out. The error was due to a recall not being fixed correctly by a different dealership before I purchased the car. Walker Kia not only identified and fixed the issue correctly, but they did so under warranty without charging me. They communicated with me each step of the process and were very good to me ... Read More

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Google - Jul 29, 2026

I took my Niro in for a warning with the Hybrid System. Wyatt in the service department assisted me and was very professional throughout the whole experience. Any time I had a question, if he didn't know it, he took the time to find out. The error was due to a recall not being fixed correctly by a different dealership before I purchased the car. Walker Kia not only identified and fixed the issue correctly, but they did so under warranty without charging me. They communicated with me each step of the process and were very good to me about this repair. I will be coming back to them.

Brandon at Walker Kia really made this experience super easy. The process was very quick and the service provided was amazing.

***UPDATE*** 7DAYS POST SALE UPDATE.: Kayla Wiley has GHOSTED ME!!!! I have called and texted pertaining to the jack that was missing from the new Kia i purchased. Kayla assured me she would Fedx it to me last Tuesday. . I can’t get even a call back or a reply via text. The finance dept overcharged me $300 for some bs that I refused to purchase but I had already had cashiers check made out. So they were supposed to mail me the overpayment of $300. I have not received overpayment reimbursement. Kayla has refused to reply to that as well. So ... Read More

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Google - Jul 25, 2026

***UPDATE*** 7DAYS POST SALE UPDATE.: Kayla Wiley has GHOSTED ME!!!! I have called and texted pertaining to the jack that was missing from the new Kia i purchased. Kayla assured me she would Fedx it to me last Tuesday. . I can’t get even a call back or a reply via text. The finance dept overcharged me $300 for some bs that I refused to purchase but I had already had cashiers check made out. So they were supposed to mail me the overpayment of $300. I have not received overpayment reimbursement. Kayla has refused to reply to that as well. So having this new post sale treatment I no longer recommend Walker Kia. I will return to ALL STAR KIA EAST ON JUBAN ROAD IN BATON ROUGE. THEY CALL ME BACK AND FOLLLOW THROUGH WITH THEIR COMMITMENTS. Customer retention is simple simply by doing what you say and returning phone call texts after making commitments. A long term successful sales associate will learn It’s much easier to return a call and follow through on your commitments rather than find a new customer after each sale. I know I would have purchased another vehicle from her and I would have definitely sent her more sale leads from my friends and family. That was before she lost my confidence and chose to ghost me and ignore her commitments that are digitally archived. Such a shame! Don’t worry Kayla, I don’t beg. Keep the jack you said was in your office that you were sending to send to me. I now realize It’s to much effort for you to call Fedx for a pick up. As far as the $300 overpayment. I will call f&I , title clerk, and or new car manager to resolve that myself. *** This was my originalpost ⬇️ Walker Kia is the best Kia dealership in Louisiana. I have purchased several Kia vehicles . Walker Kia dealership tops them all. They are true to their word. Ms. Kayla Wiley made everything so easy. She sold me my second Kia sportage. She made the the entire process so fast and easy. She made sure all my questions were answered and she never pressured me to purchase. This sale was so fast and smooth. The entire process start to finish was within a single hour. She got me a great price too. I know her price was great because I had shopped In Baton Rouge and Lafayette before I went to walker kia . This was my best vehicle purchase experience ever. Not to mention they gave me a fantastic deal. I couldn’t be happier. If you want the most honest and knowledgeable sales representative ask for Kayla Wiley. She’s such a pleasure to work with.. She’s punctual, honest and really helpful to make sure my vehicle needs were fulfilled. The entire team was fantastic at Walker Kia. I’m certain I will buy from Kayla at Walked Kia again in the future.

Buying process was super easy. My salesman, Brandon Major was very helpful and knowledgeable on all their vehicles. He helped me make the right choice for myself and my family needs. I love my new Kia. Definitely recommend.

Nora in service was very professional , curtious and friendly . A+

First visit for an oil change. EVERYONE in the service department was friendly and made us feel like family. Will certainly use this business again in the future! Job well done!

Did a nice job on my car was my first time there staff was very nice

Loyal customer for many years. I spent almost $500 dollars and they literally just told me I needed a new engine. It took almost a week to get someone on the phone. They said nothing about what tests were done or what was actually wrong with my vehicle. Said bearings were bad on the 5 sentence work note writeup but also said i passed bearing clearance test, lol. Such a waste of money, i will never use them again in the future. If I were you, I would use any other mechanic, they just want your money.

Staff was polite. I did wonder why they told me that "the diagnostic showed engine failure" and then later told me that there was no diagnostic, the technician just 'looked at it' but it still cost the same as if they did a diagnostic. ($250, maybe $280, it's been two days and I've tried to put it out of my mind that I may have been unfairly treated.) That was a little confusing. Unfortunately, I was in too much of a state of shock at being told that I needed to give them seven thousand dollars for them ... Read More

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Google - Jan 21, 2026

Staff was polite. I did wonder why they told me that "the diagnostic showed engine failure" and then later told me that there was no diagnostic, the technician just 'looked at it' but it still cost the same as if they did a diagnostic. ($250, maybe $280, it's been two days and I've tried to put it out of my mind that I may have been unfairly treated.) That was a little confusing. Unfortunately, I was in too much of a state of shock at being told that I needed to give them seven thousand dollars for them to rebuild my engine and I wouldn't make it home to Texas. I made it home on the back roads going slow. Turns out it is my transmission not engaging. I appreciate that they were polite, though. That's nice.

We came on to get my daughter a telluride the price on the window was clearly 40,120. We were told it also had a rebate that would also apply because we told them nothing 40,000 and up she needed to stay at that. When presented with the negotiating papers it stated price was 41,120. There was a rebate at the end of the list taken off. How can you markup up price of vehicle to make it look good later. I know her car values at 30,000 + so when I asked if there was anything that can be done they changed the price to ... Read More

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Google - Jan 2, 2026

We came on to get my daughter a telluride the price on the window was clearly 40,120. We were told it also had a rebate that would also apply because we told them nothing 40,000 and up she needed to stay at that. When presented with the negotiating papers it stated price was 41,120. There was a rebate at the end of the list taken off. How can you markup up price of vehicle to make it look good later. I know her car values at 30,000 + so when I asked if there was anything that can be done they changed the price to original price like we were given a deal. I will not do business here again and should have spoken to general manager when I saw him there. We were charged for an inspection sticker but one was not on the car when we got it home. Do better and treat customers honestly.

I purchased a 2018 Jeep Wrangler from this dealership on October 23, 2025, and it has been nothing but problems from the very beginning. I can confidently say I was sold a complete lemon. My salesperson was Kayla Wiley. On the day I bought the vehicle, I contacted her to report a burning smell and visible smoke. She told me to bring the Jeep in, which I did. I was informed that everything had been checked and that the only issue was oil spilled while checking the dipstick. I was told it had been cleaned and that the vehicle was fine. Just three ... Read More

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Google - Dec 26, 2025

I purchased a 2018 Jeep Wrangler from this dealership on October 23, 2025, and it has been nothing but problems from the very beginning. I can confidently say I was sold a complete lemon. My salesperson was Kayla Wiley. On the day I bought the vehicle, I contacted her to report a burning smell and visible smoke. She told me to bring the Jeep in, which I did. I was informed that everything had been checked and that the only issue was oil spilled while checking the dipstick. I was told it had been cleaned and that the vehicle was fine. Just three days later, I returned because the Jeep was smoking again and the temperature gauge was fluctuating. I was told this was normal for a Jeep. After further inspection, they then stated the valve cover gaskets were leaking and agreed to replace them at no charge. Three days after that repair, the Jeep began overheating. At that point, I told them I no longer wanted the vehicle since I had been experiencing ongoing issues and it had not even been a month since purchase. I was told there was nothing they could do because the deal was already finalized, but they promised to inspect and repair the vehicle. They kept my Jeep for a week and claimed nothing was wrong. After having it back for only three days, I returned with video proof of the issue. They then kept my vehicle for an entire month and finally informed me that the head gasket had blown. Despite previously stating they would cover the repairs, they charged the repairs to my warranty instead. I have had the Jeep back for only one week, and now the alternator has failed. This entire experience has been a nightmare. What was supposed to be my dream purchase has turned into a disaster. There has been no accountability, no remorse, and no effort to replace the defective vehicle they sold me. I will never purchase another vehicle from this dealership, and I would never trust Kayla Wiley to sell me anything again…

They mess me up with my extended warranty

I wish I could take away a star or not leveave one at all. It was a expensive horrible experience.Car had warning light come on followed by check engine.Recieved quote for everything from wiper blades to a 800 dollar strut repair.Not replacement but repair.I ask do you know whats wrong and was told without doing the tune up and ejection cleaning they wouldn't know so I said well do that and let me know.Its a long story but they did that strut repair and another item and I had to leave my cat for 2 weeks ... Read More

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Google - Oct 20, 2025

I wish I could take away a star or not leveave one at all. It was a expensive horrible experience.Car had warning light come on followed by check engine.Recieved quote for everything from wiper blades to a 800 dollar strut repair.Not replacement but repair.I ask do you know whats wrong and was told without doing the tune up and ejection cleaning they wouldn't know so I said well do that and let me know.Its a long story but they did that strut repair and another item and I had to leave my cat for 2 weeks to scratch up 800.00 for strut repair I call the same day 10-15 minutes after receiving a text message quote/approval document that did allow me to ✓ what I approved so I immediately started calling.Sent to voice mail 3 times of the service advisor Nora.Never returned any of my call so I sent an email stating no strut repair but guess what they repaired it.I never heard a rattle or any type of noise.Just have 4 new tire put on and they didn't notice.Im taking this further because this is the second time I was treated unfairly here.So sad and Walker lost a new KIA car sale because of this also.Im glad I was able to borrow the money to get my car back Like I told them I'm a grandma raising 3 granboys on a fixed income.I never approved the work and that's why I sent the email because I felt that something wrong was happening when I had to try talk to my advisor Nora but after about 10 phone calls and 3 to 5 voice mails.No response.The first time they got me I was sitting in the dealership waiting and nobody told me nothing.

Real customer with real disappointment. Went in on 10/13/25 at 7:50 AM to get all four tires replaced and an alignment done. First thing they told me was they promised to have it done by 12PM. I stayed there assuming they would be done early since tires don’t take very long. I am still waiting at 12:45 PM and the estimated time is now 1:30 PM. Service desk just says “sorry” and they’ll take $25 off. Clearly, this is not good enough for wasting almost an entire day here. Never going here again. Screenshots to prove this is real.

Nora is nice, respectful and knowledgeable and I appreciate that especially when dealing with vehicle issues. However it seems to me that the technicians are very lacking. My vehicle was done and I went to leave and opened my door to what appeared to be grease or oil marks all over the inside of my vehicle. The screen, the door, the seat, the console. Not to mention I had an unopened water bottle that I placed in the cup holder and that was in my seat. I proceeded to start the vehicle and my radio was blaring and messed with. ... Read More

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Google - Sep 26, 2025

Nora is nice, respectful and knowledgeable and I appreciate that especially when dealing with vehicle issues. However it seems to me that the technicians are very lacking. My vehicle was done and I went to leave and opened my door to what appeared to be grease or oil marks all over the inside of my vehicle. The screen, the door, the seat, the console. Not to mention I had an unopened water bottle that I placed in the cup holder and that was in my seat. I proceeded to start the vehicle and my radio was blaring and messed with. My seat was all contortioned in different ways. There is absolutely no reason to touch or mess with anything inside of the vehicle without the owners permission as far as I am concerned. Very unhappy with my visit to this Kia dealership. I won’t even get started on the waiting area that had grease rags hanging off of the chairs where people were suppose to sit. It use to be a fairly decent establishment but seems to have gone down hill so to speak.

Walker Kia, specifically April sold me a brand new 2025 Niro that you couldn’t put a license plate on bc it was stripped by them. They kept my car for a week to fix that but in fixing that they damaged the paint on my brand new car and tried to say that I did it!! Even quoted me a price on it. They eventually admitted to doing it and I was assured they would fix it right. I got my car back from them today and it looks like a 3 year old attempted to repair it. They are not ... Read More

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Google - Aug 21, 2025

Walker Kia, specifically April sold me a brand new 2025 Niro that you couldn’t put a license plate on bc it was stripped by them. They kept my car for a week to fix that but in fixing that they damaged the paint on my brand new car and tried to say that I did it!! Even quoted me a price on it. They eventually admitted to doing it and I was assured they would fix it right. I got my car back from them today and it looks like a 3 year old attempted to repair it. They are not going to do anything else about it so I’m left with a car I’m paying a thousand a month for and I hate it!! They are horrible to work with..GO OUT OF TOWN TO BUY A KIA!!!

Went to get my AC fixed. Problem was not fixed. Went to get a leak fixed, said they couldn’t find the leak. They filled it up and sent my gf on her way. She was literally there 7 hrs for nothing. Never bringing it there again.

Worst experience EVER!! Had an appointment for 10 didn't get an update until 12:45 that my car was still waiting. 1:42 my car was finally being looked at and no update after. I kept checking for updates, nothing. I had to go back twice to find out what was going on. Mind you I don't even live in Alexandria so what is the purpose of an appointment time if it won't be honored. I waited 8 hours just to have a diagnostic test only to be given a list of suggested services I should have done totaling $4000. No communication at all. ... Read More

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Google - Jul 14, 2025

Worst experience EVER!! Had an appointment for 10 didn't get an update until 12:45 that my car was still waiting. 1:42 my car was finally being looked at and no update after. I kept checking for updates, nothing. I had to go back twice to find out what was going on. Mind you I don't even live in Alexandria so what is the purpose of an appointment time if it won't be honored. I waited 8 hours just to have a diagnostic test only to be given a list of suggested services I should have done totaling $4000. No communication at all. Then at almost closing time they reached out to the warranty company only to still have to wait around another 30 minutes for being on hold. Not sure if they ever answered because I was completely over the whole situation. I actually was referred to this place by someone but I will never come here again. If I could rate less than 1 star I would

April and all of KIA were awful!! They scratched my car while trying to repair something they messed up and then didn’t even fix it right. They scratched my car and their repair looks like a toddler tried to fix it.

The vehicle that was advertised on Walker Kia website is not the same car that I purchased. Wrong color. Every Kia K4 that I've seen have factory rims. The car I purchased have hubcaps. I don't drive the car because I just don't like it. It's a rough ride.

I have been dealing with Walker Kia at 1515 Dorchester Drive in Alexandria, LA for years. I previously owned a Kia Amanti and then purchased a Kia Sorento from them. I have always had my car serviced at this dealership with never an issue until recently. I took my car for services on 4/4/42025. I went in to have an oil change and a multipoint inspection. I was told for everything that would be needed to repair my vehicle the cost would be $2889.07. This included other items as well as front and rear brakes. I opted to get all the items serviced. ... Read More

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Google - May 15, 2025

I have been dealing with Walker Kia at 1515 Dorchester Drive in Alexandria, LA for years. I previously owned a Kia Amanti and then purchased a Kia Sorento from them. I have always had my car serviced at this dealership with never an issue until recently. I took my car for services on 4/4/42025. I went in to have an oil change and a multipoint inspection. I was told for everything that would be needed to repair my vehicle the cost would be $2889.07. This included other items as well as front and rear brakes. I opted to get all the items serviced. I picked my car up that evening prior to closing because it was not quite ready when I arrived after leaving it all day. I took my car home and upon backing out of my driveway 2 days later noticed my brakes was making a serious squelching sound every time I pressed them. I immediately started calling the dealership to see if I could get an appointment to have them recheck the brakes. I called for over a week with no return call. It was not until I left a negative review on Google did Nora, one of the service representatives called me back. It was almost 15 minutes after leaving the review. She apologized and said that day was the first time she had received a message. She said she saw my Google review and she assured me that the dealership would take care of my vehicle. She asked if I could delete the review because it negatively impacted her ability to continue to help her customers and her sole goal was to her customers. She also sent me a text link in case I ever needed services. She said I could just send a message to the link, and they would be able to respond much faster. I thought the dealership would now help get my car taken care of. Nora scheduled me to come back in on 4/21/2025. The service department checked my vehicle and said it was the rotors. They replaced them and I thought everything would be ok. A few days later as I was going to my doctor's appointment once again, I backed out of my driveway and heard the high-pitched squelching sound. I truly could not believe it. I live outside of Alexandria, suffer from back problems and use a cane so it has been a struggle coming back and forth to get there. I happened to be at in Alexandria on 4/30/2025 for a doctor's visit and decided to swing by the dealership to let them know what was happening with my vehicle. I came into the dealership and Nora was at the desk. I informed her what was happening with my car. She had this scowling look on her face and said that I would have to drive her boss around to let him see if he heard a noise. I informed her that I was on my way to the doctor's office and would like to get an appointment to bring my car back in. She appeared upset with me. Why??? Simply because I want my car repaired. My car was not making any of this noise prior to me bringing it to the dealership. She said she had to call her boss to come to the desk. Derek came out and said for me to bring my car back on 5/5/2025. He said sometimes the parts although new may be faulty. I came back once again on 5/5/2025. I waited on my car. They said they put new brake pads on again. I seriously thought all was well, mine you I am thinking that the car is being checked to see if it might be making additional noise while being in reverse. I got home and once again my car is still squelching upon being placed in reverse. I have been trying ever since to get my car back to the dealership. I have been told several times they were waiting on a loaner car because I would have to leave the car overnight. I asked did they only have 1 loaner vehicle and was told they have 3 but they are all out and was not quite sure when they would be back. I feel like at this point I am being hung out to dry. The level of service I am used to with this dealership seems to have gone at the wayside. This makes absolutely no sense. I will not be doing business with Walker Kia anymore. I will find another automotive company to do business with. I do not have money or time to waste like this.

Went in 4va recall. 2 actually. Kept my car all day. Didn't even take care of the second recall. They were out if the new part. Finally left. Went to try and run some errands. When I stopped to go inside the mall. I could not get my key out of the ignition nor would the key even go back to the first position. Called the dealership. It was after 5:00 on a Friday evening. Service dept. Is closed on weekends. Drove home about a hour away. Never got my key out all weekend. And could cramk it but the battery ... Read More

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Google - Mar 24, 2025

Went in 4va recall. 2 actually. Kept my car all day. Didn't even take care of the second recall. They were out if the new part. Finally left. Went to try and run some errands. When I stopped to go inside the mall. I could not get my key out of the ignition nor would the key even go back to the first position. Called the dealership. It was after 5:00 on a Friday evening. Service dept. Is closed on weekends. Drove home about a hour away. Never got my key out all weekend. And could cramk it but the battery died the next day. When I got it jumped off it was extremely difficult to turn the key at all now. Finally got it charged. And then finally started. But had to go inside and fed dressed while my car was running. Drove it back to the dealership. About a hour. They looked at it. And finally at about 10 minutes before they would be closing they called to say they found the problem. But didn't have the part in stock. But would be in a couple of days. And would be over $800 to have it repaired. They were responsible for the ignition thingy no longer worker. It worked until they replaced whatever they replaced in the ignition. Went back and forth with them. But I had to pay for a new key and new ignition p arts. And kept my car until Friday. They had it most of the day the Friday before. And a couple of hours Tuesdsy. Very inconvenient to be without a car for a week. And to have to come up with over $800 for something they screwed up. Do not recommend this place.

I think I should of been warned ahead of time the prices before them doing things. It also took the whole day even having an appt. Never gonna use again. Didnt update me at all till i called to check on my vehicle.

Visit with the service center went absolutely horrible, after 3 hours of sitting in the waiting room I was given a bill for a tire that was replaced and only partially covered under warranty. While understand the warranty only covers a portion of the cost sometimes the service center could have easily communicated the additional cost and allowed me to make a decision.

On 2-10-25, I had an appointment with the dealership. I usually give them a thumbs up but on that day, they got a D-. In the past, Walker has always informed me if there was a problem upon inspection but this time they didnt.i guess its because it was not a "high dollar job". After a got the bill, I asked the clerk why the part was changed (for lamp) her reply was, ,"u requested the part to be chsnged).She even told me about the findings. It didn't take a rocket scientist to ... Read More

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Google - Feb 13, 2025

On 2-10-25, I had an appointment with the dealership. I usually give them a thumbs up but on that day, they got a D-. In the past, Walker has always informed me if there was a problem upon inspection but this time they didnt.i guess its because it was not a "high dollar job". After a got the bill, I asked the clerk why the part was changed (for lamp) her reply was, ,"u requested the part to be chsnged).She even told me about the findings. It didn't take a rocket scientist to figure out why the lamp is not working! Now they want to charge me $190/hrto see what's wrong. She could have come and told me about the problem. Now I have a lamp that does not work. I won't be coming to yall anymore...

Car was there 2 weeks before diagnosis,

Bought a 2024 Telluride loved it and everything was great until it wasn’t. A year later the trim falls off. Contact Walker they say to bring it in not to damaged the trim. We take it in they say the trim is on back order and a recall will be issued. Months go by and nothing suv still doesn’t have trim. Didn’t even attempt to put the old trim back just keep it! Mean while the 2025 Tellurides are being sold on the lot? I thought there wasn’t trim? We contact Kia create a case to have the ... Read More

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Google - Jan 10, 2025

Bought a 2024 Telluride loved it and everything was great until it wasn’t. A year later the trim falls off. Contact Walker they say to bring it in not to damaged the trim. We take it in they say the trim is on back order and a recall will be issued. Months go by and nothing suv still doesn’t have trim. Didn’t even attempt to put the old trim back just keep it! Mean while the 2025 Tellurides are being sold on the lot? I thought there wasn’t trim? We contact Kia create a case to have the trim replacement monitored. Few more months pass still nothing! Talk to Walker and Kia trim is still on back order. Finally Kia emails me trim has been delivered!!!! We call in hopes our $50k suv will be returned to normal. Nope Walker says only one piece is there! Contact Kia they say both piece are there. Call Walker parts department now they get an attitude saying the trim isn’t there and Kia can call the same thing will be said!!! Real professional right? Easy to say I will never buy a vehicle from Walker ever again!!!!!!

Service department is terrible! It’s always a hassle just to get someone on the phone to schedule an appointment. I left a message 7 days ago and no returned phone call. Call again today and the receptionist could not find anyone to even take the call after staying on hold for 10 minutes for her to look. Guess I need to start traveling to another dealer.

If you need service or repair done I absolutely would not recommend Walker Kia in Alexandria. They had my car for a month, and could not figure out how to fix my issue. They end up telling me they were going to have to rewire my entire car and it would cost me up to 8,000 dollars. After they already charged 600 dollars me for a part that did not work. I paid the 600 and took my car to a body shop. The body shop fixed the issue within a few days by simply replacing a sensor that was damaged. Nora George ... Read More

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Google - Jun 11, 2024

If you need service or repair done I absolutely would not recommend Walker Kia in Alexandria. They had my car for a month, and could not figure out how to fix my issue. They end up telling me they were going to have to rewire my entire car and it would cost me up to 8,000 dollars. After they already charged 600 dollars me for a part that did not work. I paid the 600 and took my car to a body shop. The body shop fixed the issue within a few days by simply replacing a sensor that was damaged. Nora George was my advisor and never once called me to give me an update. I had to call her and when I did she either did not answer or I had to be on hold for an hour before getting through. I feel like this place was trying to rip me off, so be aware if you take your car here to be repaired.

It’s all good as long you buying car but if you have a problem they not trying to help

I ordered a part for my car last year, and due to the issues that followed the pandemic, the part was going to be delayed. I called to see if my part had come in, and had to leave a voicemail about it. Left my contact number so they could call me. That was July 18th, and still no call. Pretty poor service, of you ask me.

We had to pay for service that should've already been covered under warranty .... we brought the car into for updateds.....then found out somethings was make the car cut off while operating....so ask them to have the mass air flow to be replaced or clean...because we had it checked into at autozone an it read bad ....I printed it out ....told them the issue we was experiencing ....they Diagnose the car....it's just needs to be cleaned and charged us Nearly 600$ out of pocket 😑 we only had 86k miles on 2019 kia forte....remind you Kia warranty ... Read More

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Google - Sep 9, 2023

We had to pay for service that should've already been covered under warranty .... we brought the car into for updateds.....then found out somethings was make the car cut off while operating....so ask them to have the mass air flow to be replaced or clean...because we had it checked into at autozone an it read bad ....I printed it out ....told them the issue we was experiencing ....they Diagnose the car....it's just needs to be cleaned and charged us Nearly 600$ out of pocket 😑 we only had 86k miles on 2019 kia forte....remind you Kia warranty is 100k for 10 years plus we paid for additional warranty for about 150k miles but yet in all still end up having to pay 🙄....said it was do to regular maintenance ....again we paid for extra warranty when we purchased vehicle

Was moderately good up until they attempted to create damages on our potential trade to low ball the offer. They created a "damage" list that included 6K worth of damage that they would have to "repair" before they could sell the car. Mind you their used lot includes a used Niro with drivers side mirror damaged (power fold inop and flops when you drive), the door handle on the drivers side broke, sun cooked weather stripping (which they said is "normal"), damaged rear hatch button, BUT they have to fix 6K on a trade ... Read More

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Google - Jun 20, 2023

Was moderately good up until they attempted to create damages on our potential trade to low ball the offer. They created a "damage" list that included 6K worth of damage that they would have to "repair" before they could sell the car. Mind you their used lot includes a used Niro with drivers side mirror damaged (power fold inop and flops when you drive), the door handle on the drivers side broke, sun cooked weather stripping (which they said is "normal"), damaged rear hatch button, BUT they have to fix 6K on a trade to sell it. WORTHLESS SCAMMERS! The psychology behind this, is to trick the consumer into thinking there is massive damage to their trade, low ball an offer, scare the consumer into thinking that they almost HAVE TO trade their vehicle in with all this damage, with NO INTENTIONS of the repairs being legitimate, and/or the dealership repairing them. ITS A KNOWN AUTOMOTIVE SCAM! DO NOT FALL FOR THIS! Take your trade somewhere else or sell it privately! Sold our vehicle for more than 2x what Kia attempted to scam us with. THEN go to ANY OTHER KIA dealer than WALKER KIA! ORR kia sells them all day long! Took my trade over to the Ford dealer and they quoted less than 2K to fix a bumper, installed! If I could leave this review with a no-star I would! Walker Toyota and Walker Honda were exceptional, sat down with us and were honest that they best offer they could do on my trade was about auction pricing, which was STILL HIGHER than what WALKER KIA tried to scam me with! Wasted our time and energy with this dealer, will NEVER recommend anyone to trade any vehicle here. If you go in to purchase off the lot, probably will be fine, sticker price is sticker price, all they do is plug in numbers. If you want to order like buying on amazon, go to another dealer, they can click on the same buttons walker kia can, and contrary to what was told to me "all other Louisiana dealers are charging 3k-5k over sticker price", this is a false statement to attempt to scare you into only buying from them. Be aware of these scams, research other dealers and other brands, ended up with a Honda CRV Hybrid sport for less than a Kia would have cost in a comparable package.

We have no complaints with the service or staff at Walker Kia. We are, however, having a lot of trouble with Kia Financing. Their web site never loads, so you can't make your payments on time. Its a known issue if you search for it. Then the collection people call and if you try to pay with a card they transfer you to western union. Who then transfers you to some "rainbow realty" company. My husband is going to start paying them via check via certified mail until we can get the vehicle refinanced. So, my advice ... Read More

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Google - Apr 25, 2023

We have no complaints with the service or staff at Walker Kia. We are, however, having a lot of trouble with Kia Financing. Their web site never loads, so you can't make your payments on time. Its a known issue if you search for it. Then the collection people call and if you try to pay with a card they transfer you to western union. Who then transfers you to some "rainbow realty" company. My husband is going to start paying them via check via certified mail until we can get the vehicle refinanced. So, my advice is, dont use their financing unless you want late payments on your credit!

3 hours to do simple maintenance. Provided the wrong oil in my vehicle, lied to me about warranty work. Nora and her supervisors are a joke. No wonder Kia and Hyundai just get stolen nowadays. Worse dealership in all of the United States.

SORRY!!!! We have done business with them for years but never again. Ordered a new car agreed on trade amount only for the car to come in and they back out on the agreement. So will not shop here no longer they feel they can do as they please and it’s your job to eat it because you put a deposit down already. Find another place that won’t screw you over no matter how often you shop with them

Worst experience ever!!!!! Paying for a car yet still walking!!! Wouldn't even give a star actually!

Never enough help in the service department. Appointments are always over 2 weeks away. They don't offer rentals while vehicle is being serviced

I was searching for a Kia Carnival and tried all my local dealerships in Texas. They were either all incoming sold and not taking orders because I lived too far away from their dealership, or had a HIGH markup. I started searching Oklahoma, Louisiana, Colorado, Kansas, and Alabama (all that I could drive to). And finding Walker Kia was one of my favorite moments on the hunt. I met Lilyann and she was exceptional. She did say all incoming were reserved but I could order and their dealership (at this time) is one of the few that do not mark ... Read More

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DealerRater - Aug 18, 2022

I was searching for a Kia Carnival and tried all my local dealerships in Texas. They were either all incoming sold and not taking orders because I lived too far away from their dealership, or had a HIGH markup. I started searching Oklahoma, Louisiana, Colorado, Kansas, and Alabama (all that I could drive to). And finding Walker Kia was one of my favorite moments on the hunt. I met Lilyann and she was exceptional. She did say all incoming were reserved but I could order and their dealership (at this time) is one of the few that do not mark up. I ended up finding a dealership closer that did have something incoming a little over markup, but if I had to order this dealership would've been my #1 choice. From the moment I spoke with her, I knew I wanted to work with her, and wish I could have but needed to get in something ASAP (school drop off with a newborn just seems 10x easier than a large SUV that I'm currently in). Anyway, this is all to say that this dealership is top notch and absolutely my favorite out of all those states. Don't sit back if you're interested in ordering and definitely still see if they have any incoming beforehand. Lilyann, personally, was a perfect dealer, no pressure, transparent with what they have to offer and even sends a personal message.. and continues to work with you however you like (with me I prefer text so I can remember all the information better, and keep track of everyone). So yeah, if you've gotten this far I assume you are looking into working with them, so do it!

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Not happy with service.

Terrible terrible terrible Won’t answer the phone wasted a whole week just waiting on a light they knew wasn’t going to work OUTRAGEOUS PRICES

Not a knowledgeable place... Not a good atmosphere there... seems like employees aren't happy or something... another very shady company here in Alexandria...

Seem to be nice folks. I was interested in buying a KIA Forte GT. I spoke with a salesman over the phone who seemed very nice and I drove about 80 miles to dealership to look at the KIA Forte GT they had available. The salesman was busy waiting on others at the time which I understood. My wife began feeling ill so I called him and explained the situation and that we had to leave but I was interested. He told me that he would call me back. After not hearing from him for several days I called him back. ... Read More

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Google - Feb 10, 2022

Seem to be nice folks. I was interested in buying a KIA Forte GT. I spoke with a salesman over the phone who seemed very nice and I drove about 80 miles to dealership to look at the KIA Forte GT they had available. The salesman was busy waiting on others at the time which I understood. My wife began feeling ill so I called him and explained the situation and that we had to leave but I was interested. He told me that he would call me back. After not hearing from him for several days I called him back. He told me that he had been sick. Understandable if your sick you can't work or worry about call backs. I told him I was interested in the GT models but the one I had an interest in appeared to had been sold. He explained to me that he would get with his management and see what they could come up with. It has been about three weeks and counting and I haven't heard from him. I decided to move on to another dealership and a different vehicle. The new Dealership worked hard to find me a new six speed manuel Ford Mustang Premium GT convertible. So in the end I guess the Walker salesman not calling me back was a blessing and he did me a favor.

Unreliable and misleading with promises for new Kia vehicles. Held a downpayment promising the ability to acquire a new Kia Telluride since June. Unresponsive for 2 weeks and informed that they could not deliver on the agreement.

I wish I could give less than one start. Ordered a trim part, arrived as broken pieces, returned it, but refused to refund me. Asked me to deal with UPS and their supplier for shipping damage. People, be ware of this company and don't waste your time and money. I can't put my personal number in public internet, please look at order # 5358, it should have all my contact info and history.

We were eventually able to get a decent deal on a used car. The salesman we worked with was friendly and always available when we needed him. We were a little disappointed however at the service we recieved. I wouldn't reccomend a friend to buy from them unless they had the best price by over a thousand dollars.

Not very good

Not happy with them tried to sell me service i didn't need. 1900 dollars worth what a rip off